Privacy Policy
TulsiX Technologies Private Limited ("TulsiX", "we", "us", or "our"), a company incorporated under the Companies Act, 2013, with CIN U62010UW2026PTC251073, and registered at Mathura, Uttar Pradesh, India, is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you visit our website tulsix.com, use our products (including CAPilot), or interact with us through any channel.
This policy is published in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act).
1. Information We Collect
1.1 Information You Provide Directly
- Contact Form: Name, email address, phone number, area of interest, and project details when you submit our contact form.
- Product Accounts: Name, email, firm name, phone number, and billing information when you register for CAPilot or other products.
- Email & Phone: When you reach out via email (contact@tulsix.com) or phone (+91 79824 02673).
1.2 Information Collected Automatically
- Device & Browser Data: IP address, browser type, operating system, screen resolution, and device identifiers.
- Usage Data: Pages visited, time spent, referral source, and click patterns.
- Cookies: See our Cookie Policy for details.
1.3 Third-Party Services
| Service | Provider | Data Shared | Purpose |
|---|---|---|---|
| Google Fonts | Google LLC | IP address, browser info | Font delivery |
| Web3Forms | Web3Forms | Form submission data | Contact form processing |
| GitHub Pages | GitHub / Microsoft | IP address, access logs | Website hosting |
2. How We Use Your Information
We use your personal data for the following purposes:
- To respond to your enquiries and project requests.
- To provide, maintain, and improve our products and services.
- To send transactional communications related to your account or services.
- To comply with legal obligations and enforce our terms.
- To detect and prevent fraud, abuse, or security incidents.
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
3. Legal Basis for Processing
Under the DPDP Act, 2023, we process your data based on:
- Consent: When you submit the contact form or sign up for our products, you provide explicit consent.
- Legitimate Use: For fulfilling contractual obligations, responding to your requests, and maintaining service quality.
- Legal Obligation: When required by applicable Indian law.
4. Data Retention
- Contact form data: Retained for up to 2 years from the date of submission, or until you request deletion.
- Product account data: Retained for the duration of your account and up to 3 years after account closure for legal and audit purposes.
- Server logs: Automatically purged within 90 days by our hosting provider.
5. Data Security
We implement reasonable security practices and procedures as required under Section 43A of the IT Act, 2000, including:
- HTTPS encryption for all data in transit.
- Secure hosting on GitHub Pages with TLS certificates.
- Access controls limiting data access to authorized personnel only.
- Regular review of third-party services for security compliance.
6. Your Rights
Under the DPDP Act, 2023, you have the right to:
- Access: Request a summary of your personal data that we hold.
- Correction: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your personal data (subject to legal retention requirements).
- Withdraw Consent: Withdraw consent at any time by contacting us. Withdrawal does not affect the lawfulness of processing done before withdrawal.
- Nominate: Nominate another person to exercise your rights in the event of your death or incapacity.
To exercise any of these rights, email us at contact@tulsix.com.
7. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will take steps to delete such data promptly.
8. Cross-Border Data Transfers
Some of our third-party service providers (Google Fonts, GitHub Pages) may process data outside India. We ensure that such transfers are made in compliance with applicable data protection laws and that appropriate safeguards are in place.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.
10. Grievance Officer
In accordance with the IT Act, 2000 and the DPDP Act, 2023, the details of our Grievance Officer are:
- Name: Hari Narayan Sharma
- Designation: Grievance Officer
- Email: grievance@tulsix.com
- Phone: +91 79824 02673
- Address: TulsiX Technologies Pvt. Ltd., Mathura, Uttar Pradesh, India
Grievances will be acknowledged within 24 hours and resolved within 30 days of receipt.
11. Contact Us
For any questions or concerns about this Privacy Policy, please contact us:
- Email: contact@tulsix.com
- Phone: +91 79824 02673
- Address: TulsiX Technologies Private Limited, Mathura, Uttar Pradesh, India